What is ISO 9001 : 2015
The development of the quality management system has been changed to ISO 9001: 2015 which comes with many significant changes compared to ISO 9001: 2008. One of them is the principle of quality management system which is now transformed into 7 Principles of Quality Management System ISO 9001: 2015.
In contrast to ISO 9001: 2008 which has 8 Principles of Quality Management System ISO 9001: 2008.
Here are 7 principles of ISO 9001: 2015 quality management system
1. Customer Focus
Customer Focus is the main focus of quality management system management is to meet and provide more than just the needs for customers. This focus will contribute greatly to the long-term success for the company. This is very important to not only attract customers but also maintain the trust of customers so that we can adapt to future customer needs.
Among the important steps to achieve it is to continually strive to receive input and criticism from customers and actively take remedial action for customer satisfaction. With risk-based management echoed in ISO 9001: 2015, organizations are now required not only to be active when there are feedbacks and complaints from customers, but to proactively establish what is best for customers.
The organization must be one step ahead of the customer in terms of service before, during, and after contact with customers.
2. Leadership (Leadership)
Leadership is the direction and mission of top management that has the power to perform ‘powerful’ leadership and it is vital to ensure that all departments or departments of the organization understand well what goals the organization is trying to achieve.
It can not be denied that one of the greatest factors of an organization’s success in improving and developing a management system is the success of its leader who is able to translate and disseminate his vision and mission to all parts of the organization.
3. Engagement of People
Involvement People create value for customers so it’s easier if the organization can be supported by a competent, easy-to-empower, and fully engaged team at all levels of the organization.
Regardless of their position, everyone feels the same responsibility in achieving the organization’s goals and delivering more value to their customers.
4. Process Approach (Process Approach)
Process Approach is the organization that must realize that they are a unity of interconnected processes so that every part of the company must understand all the parts not only the tasks, but also the tasks associated with it so that all can synergize together and walk together. The organization must ensure that everyone in the company has a good understanding of all of its organizational activities.
5. Improvement (System development)
The development of the system in the modern era is moving very fast, demanding every organization to make improvements and system development in all lines of corporate activities. Something extraordinary will look normal in the eyes of the customer if the main competitor does it better than we do. Therefore, every organization must actively respond to any internal or external changes that may affect the value of the product or service in the eyes of its customers.
6. Evidence-based Descision Making (evidence-based decision making)
Decision-based decision making makes decisions on a problem within the organization never easy to do. Therefore, it is important for the company to examine all the strong evidence to make decisions that are appropriate and not wrong. The 5W + 1 H approach (“what, who, when, where, why, how,”) can be used to get the subject matter in the company so that the decision can be justified.
7. Relationship Management (Management of relationships with various parties)
Relationships management with various parties meruakan part of business life in the era of advanced communication technology today requires every organization to communicate actively with various parties in all business scope. Easy access to information, enabling organizations to track related parties, especially third parties (suppliers, subcontractors, distributors and others).
The benefits of the ISO 9001: 2015 Implementation for the Organization include
- Product Quality and Process Quality Assurance
- Improving Customer Satisfaction
- Improve organizational productivity
- Improve mutually beneficial relationships
- Increase cost Efficiency